FAQs

FIND ANSWERS HERE

NEED HELP?

If you can’t find the answers here we would love to help. So please give us a call at +64 3 443 6363 or send us an email to info@wanakabiketours.co.nz

Services we provide

  • Bike Hire services (full suspension, hardtail, e-bikes, full-suspension e-bikes, kids bikes, trailers and more)
  • Guided tours
  • Unguided tours
  • Shuttle services
  • Custom trips
  • Event transfers (Mototapu, EPIC, Ironman)

WHERE DO YOU RECOMMEND WE RIDE?

Riding in Wanaka

This question comes up a lot. The answer really depends on time, weather, budget, fitness and ability.

  • For the hard charger, mountain biker check out the bike parks (consider our multi-day bike park explorer tour) or the singletracks page
  • For families ( we suggest the Hawea to Wanaka or Albert Town to Luggate trips, or a shuttle to Glendhu bay and ride the millennium trail home)
  • If you have a head for heights and love good scenery (go high and hit the heli-biking scene on our Heli-biking trips)
  • If you feel like a multi-day experience we can drop you off at the Alp 2 Ocean or Otago Rail Trail start points
  •  Or if you just feel like doing your own thing around town, hire a bike and cruise the lakeside to the #wanakatree or try your luck catching a fish at the hook

CAN YOU DROP A BIKE TO ME?

SURE CAN!

At Wanaka bike tours we are happy to drop off and pick up bikes at popular hotels and we can even come to your house and deliver a bike (numbers dependent). We have several accommodation partners that permanently have our bikes on-site, including;

  • Edgewater Resort Wanaka
  • Destination Wanaka
  • Aspiring Holiday Park

WHAT HAPPENS IF IT RAINS?

We will provide our services through most weather.

However, if there is a serious weather event such as flooding or heavy snow we will cancel or postpone services

  • Heli Biking is subject to weather cancellation more, we will be in touch.
  • Most lower elevation tracks are rideable is wet conditions
  • Some singletrack rides become slippery and dangerous in the mud, we recommend you use your descretion

WHERE ARE YOU BASED?

Our depot is in the forest near Mt Iron but for the public, we use the Wanaka i-site for pick-ups

As we are a ‘mobile’ service we can normally come to you. Our bikes are also at the following sites

  • Distinction Hotel Wanaka
  • Edgewater Resort Wanaka
  • Aspiring Holiday Park

WHAT ABOUT SAFETY?

We are proudly AAO certified

This means our safety management plans and procedures have been reviewed and approved for outdoor activities in New Zealand.

  • Mountain biking tours
  • Heli Biking tours

CAN I GET SOME OF YOUR PHOTOS FROM THE TOUR?

Sure thing, just email or call

tell us the day you went and if we have photos we will do our best to get you the

WHAT BIKES DO YOU HAVE?

WE CURRENTLY USE 100% GIANT BIKES

Our large range of bikes are all the newest models and serviced regularly by our bike mechanic.  In our range we have

  • 2020 Giant Trance Full Suspension E-Bikes
  • 2020 Hardtail Giant Talon E-Bikes
  • Giant Fathom E+ 329 E-Bikes Hard Tails
  • Giant trance Full Suspension MTB bikes
  • Kids bikes : Giant XtC Jr
  • Children trailers available too

WILL YOU HAVE MY SIZE?

Yep.. ! Probably

We have bikes in multiple sizes for hire from the Small to XL bikes that can fit tall frames (up to 6foot 6)

  • With nearly 100 bikes to hire out, we have sizes to suit most people
  • Sizes available S, M, L, XL plus Kids Bikes and also Child trailers

CAN I HIRE A BIKE FOR SEVERAL DAYS?

Absolutely

Hire bikes for as many days as you need.

  • Pick up and drop off options for  most Wanaka Accommodation sites available too

HOW DO I MAKE RESERVATION?

Call us on +64 3 443 6363 or email info@wanakabiketours.co.nz

You can always order directly from this website too

  • BIKE HIRE

WHERE DO YOU LEAVE FROM?

WE LEAVE FROM WANAKA AIRPORT

Our heli-biking partner of choice is Alpine Helicopters, they operate from Wanaka and Queenstown airports. We normally depart from Wanaka Airport. But for custom trips we can make exceptions.

  • Wanaka Airport is on State Highway 6, Wanaka between Wanaka and Luggate

WHO DECIDES IF WE FLY?

Our Heli Partners Alpine Helicopters make ALL Safety calls.

It is important for the helicopter operators and pilots to make all safety decisions.

  • Cloud cover and density
  • Wind
  • Snow

WHAT COVID-19 RESTRICTIONS ARE IN PLACE?

New Zealand is now at level 1 (June 2020)

Now that we have moved to Level 1,  tracing and social distancing restrictions are removed.

  • THERE ARE NO CURRENT RESTRICTIONS

I DON'T HAVE A CAR CAN YOU PICK ME UP?

YES,

We can provide bike hire and shuttle services from downtown Wanaka to the Wanaka Airport

  • Wanaka i-Site (Ardmore St, Wanaka)